Men’s Turtleneck Sweater With Texture - Ardenze Autumn '25 Collection

Return, Refund & Cancellation Policy

At Ardenze, we are committed to providing a premium experience for all our customers. Please read our return, refund and cancellation terms carefully before placing your order.

Returns

You may request a return within 14 calendar days from the date of delivery.

To be eligible for a return:

• unused, unwashed, and in original condition
  
• all original packaging, labels, and tags
  
• valid proof of purchase
  

Items Not Eligible for Return

We do not accept returns on:

• Gift cards
  
• Final Sale items
  
• Products showing signs of wear, use, or alteration
  
• Personalised or made-to-order products
  

Order Cancellation

Our fulfilment system is automated via trusted global suppliers. As a result:

• Orders can only be cancelled within 1 hour of purchase, and only if the order has not yet been processed.
  
• After processing begins, we are unable to cancel or modify your order.
  

If you wish to cancel, contact us immediately at support@ardenze.com.
We will do our best to accommodate your request, but cancellation is not guaranteed once the order is in progress.

Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund.
  
• If approved, the refund will be processed to your original payment method within 5–10 business days.
  

Please note: Shipping fees are non-refundable, unless the product is faulty or incorrect.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please return your original product for a refund and place a new order.

Need Help?

If you have any questions, feel free to contact our customer support team at:
📧 support@ardenze.com

Shipping Policy

At Ardenze, we are committed to providing a smooth and premium delivery experience for all our customers.
Please read our shipping details carefully before placing your order.

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is processed and dispatched, you will receive a confirmation email with tracking information.

Note: Due to our international fulfilment model, some items may ship directly from our global suppliers.

🚚 Delivery Times

We currently deliver across the United Kingdom and selected international regions.

Estimated delivery times (after dispatch):

• UK Standard Shipping: 8–13 business days
  
• UK Express Shipping (if available): 5–10 business days
  

Please allow for potential delays due to customs, courier disruptions, or peak seasonal demand.

💷 Shipping Rates

Shipping rates are calculated at checkout based on location and shipping method.
Typical rates for the UK:

• Express Shipping: £ 9,00
  

🌍 International Shipping

We are expanding globally. If your country is not available at checkout, feel free to contact us at support@ardenze.com and we will do our best to accommodate your order.

International orders may be subject to customs duties or import taxes based on your country’s regulations. Ardenze is not responsible for these charges.

📦 Split Shipments

In some cases, your order may arrive in multiple parcels if items are fulfilled from different warehouses.
All items will be tracked and delivered within the estimated timeframe.

📍 Incorrect Shipping Information

Please double-check your shipping address before confirming your order.
Ardenze is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

If you realise an error after placing the order, contact us immediately at support@ardenze.com.
We will do our best to update it before fulfilment begins.

❓ Questions or Concerns?

If you need help with your shipment, tracking, or delivery, please contact our support team at:
📧 support@ardenze.com

We’re here to assist you with elegance and care.