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Ardenze

ARDENZE Privacy Policy

This policy applies to ardenze.com and to communication with ARDENZE. The controller responsible for processing data is Ardenze LLC, 3 Eka Bezhanishvili St., Tbilisi, Georgia. For matters related to your data, write to info.ardenze@gmail.com or call 500 900 700.

Last updated — 4 November 2026

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    1. What data we receive

    • Contact form. We receive your name, email, message and telephone number, if you provide it. • Designers and architects form. We receive your first name, surname, email, telephone number, project description and the information you add about your studio and area of interest, your portfolio link and attached files. Only an authorised person has access to the files. Please keep identity documents and personal information not needed for the project out of the files. • Correspondence and meetings. By email, WhatsApp, telephone or at a meeting you may provide contact details, the address of the site, dimensions, drawings, photographs, a budget and the information needed for an order. We may also receive data from your representative, designer or architect. • Technical data. When a form is submitted we store the chosen language, the time of submission, the page address and the source of the enquiry. Security logs record the IP address, the time of the request and the page.
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    2. Why we use data

    We use data to prepare a consultation and a quote at your request and to conclude and perform a contract, including measuring, design, production, delivery, installation and warranty service. We process accounting and tax data to meet obligations imposed by law. Answering general questions, protecting the website and defending legal claims are our legitimate interests. We send informational emails only with your consent. You can unsubscribe using the link in each email or by email. Before publishing photographs, videos or reviews that make your identity or home recognisable, we ask for your consent in advance. Providing data is voluntary. If we do not have the information needed to process a request, we may be unable to reply, prepare a quote or provide a service.
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    3. Cookies and external services

    Google Analytics helps us understand how the website is used. Meta Pixel records page views to measure the results of advertising. These tools load only after your consent and may use cookies. You can change your choice at any time using the “Cookie settings” link at the bottom of the website. Once you withdraw consent, we stop collecting data with that tool. The embedded Google Maps loads when you scroll to the map. At that moment Google receives your IP address and technical browser data. WhatsApp is a separate service and its processing terms apply after you follow the link.
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    4. Who data may be shared with

    We use Hetzner to host the website and files, Resend for automatic and informational emails, Google for email, analytics and the map, and Meta to measure advertising results and for correspondence on WhatsApp. Information needed to carry out a project may be shared with a designer, a measuring specialist, a supplier or an installer. We disclose data to public authorities only in cases provided for by law. Hosting is in the European Union. Resend, Google and Meta may process data in the United States or in other countries.
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    5. How long we keep data

    • Enquiries and attached files that did not lead to an order are kept for 3 years from the last communication. • Data needed for a subscription is kept for the duration of the subscription. Records of consent and of its withdrawal are kept for another year after marketing processing ends. • Security logs and backups are kept for a maximum of 30 days. Data deleted from the active system may remain in backups for a maximum of another 30 days. • In Google Analytics we keep user-level and event-level data for 14 months. Meta keeps data on its own terms. • Order data is kept for the period needed to perform the contract, for the warranty and for possible legal claims.
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    6. Your rights

    Under the conditions set by law you may request information, access to your data and a copy, correction, completion, erasure, blocking or the end of processing. Where applicable you may request data portability or challenge the processing. You may withdraw consent at any time. Withdrawal does not affect processing carried out lawfully before it. Send your request to info.ardenze@gmail.com. If necessary we will verify your identity and reply within the period set by law. You may also complain directly to the State Audit Office of Georgia or to a court. State Audit Office: https://sao.ge/
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    7. Policy updates

    We publish the current version on this page together with the date of the update. Where necessary we will additionally notify you of material changes.